Privacy Policy
Last updated: April 2026
HopeWorks Counseling Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, and phone number submitted through our contact form
- Appointment requests — information submitted through our TherapyNotes patient portal
- Website usage data — pages visited, time on site, and browser type collected through analytics tools
2. How We Use Your Information
Information you provide is used solely to:
- Respond to inquiries and schedule appointments
- Provide and coordinate counseling services
- Send appointment reminders and practice-related communications
- Improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. HIPAA & Protected Health Information
HopeWorks Counseling Services is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected in the course of providing therapy services is handled in accordance with our Notice of Privacy Practices, which is provided to all clients upon intake.
Our HIPAA Notice of Privacy Practices describes in detail how we may use and disclose your health information, your rights regarding that information, and our legal obligations. You may request a copy at any time by contacting our office.
4. TherapyNotes Patient Portal
Our practice uses TherapyNotes, a HIPAA-compliant electronic health record and patient portal system. When you create an account or submit information through the portal at therapyportal.com/p/hopeworks20708, that information is governed by TherapyNotes' own privacy and security policies in addition to our practices. TherapyNotes uses industry-standard encryption and security measures to protect your data.
5. Telehealth Services
HopeWorks Counseling Services offers telehealth sessions to clients located in the state of Maryland. Kiti Jackson, LCPC is currently licensed to provide therapy services in Maryland only. Telehealth sessions are conducted through secure, HIPAA-compliant platforms.
6. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to analyze site traffic and improve your browsing experience. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
8. Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us: